Instara — Privacy Policy

Instara — 隐私政策

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Effective Date: August 25, 2025

1. Introduction

1.1 Teljane Medical Technology (Suzhou) Co., Ltd. (“we,” “our,” or “Instara”) provides products and services including the Instara mobile application, the Continuous Glucose Monitoring (CGM) system, and our official website.

1.2 We consider user privacy and data security as core responsibilities. This policy explains:

1.3 Please read this Privacy Policy carefully before using our products or services. If you do not agree with the terms, we may not be able to provide the related services. By enabling or continuing to use our products, you acknowledge and consent to the practices described in this policy.

2. Types of Personal Information We Collect

2.1 Technical Data
When you install and use the Instara App, we automatically collect essential technical data to ensure security and functionality. This data does not directly identify you and may include:

This information is used for security, functionality, and internal analysis.

2.2 Account Data
When creating an account, we collect:

You must use your email/username and password to log in and access account features.

2.3 Health and Basic Information
When using the Instara App, you may provide health-related data, including:

In some jurisdictions, this may be considered “sensitive information.” We process it only with your explicit consent or when necessary for providing health-related services.

2.4 Sensor and Bluetooth Data
The Instara App requires access to your device’s Bluetooth interface to continuously process and transmit blood glucose data from sensors. Location access is used solely to assist Bluetooth scanning—we do not track or store your location.

2.5 Data Sharing Options
With your consent, you may choose to share your glucose data with:

Shared data may include glucose levels and basic patient information (such as name, gender, date of birth, and diabetes type). You can revoke this access at any time.

3. How We Collect and Process Your Personal Information

3.1 Collection Methods
We collect your personal information through:

3.2 Account Registration and Login
To use the app, you must register and log in. We collect:

This information is used to verify your identity and secure your account.

3.3 Optional Profile Information
You may choose to provide additional details such as profile picture, nickname, gender, date of birth, height, and weight. These improve personalization but are not required for core services.

3.4 Device Pairing
When pairing or managing your CGM device, we collect:

This information is required to complete pairing and enable functionality.

3.5 Glucose Monitoring and Alerts
When your CGM device connects to the app, we automatically collect glucose readings for:

Processing is based on your consent or the necessity of providing health-related services.

3.6 System Permissions
The Instara App may request the following permissions:

3.7 Security and Optimization
To prevent unauthorized access and improve services, we collect:

This data is used only for risk detection, troubleshooting, and service optimization.

3.8 Usage Principle
We process your personal information only with your consent or where permitted by law, and solely for the purposes originally stated. If we need to use it for a new purpose, we will notify you in advance and request your approval.

4. How We Store and Protect Your Personal Information

4.1 Storage Location
We store personal information on servers located in compliance with applicable laws:

4.2 Retention Period
We retain personal information only for the minimum time necessary to fulfill the purposes described in this policy.

4.3 Protection Measures
We apply industry-standard safeguards to protect your data, including:

4.4 Risks and Responsibilities
The internet is not completely secure. We strive to prevent:

If a data breach occurs, we will:

4.5 Data Minimization Principle
We collect only the information necessary for our services and retain it only as long as required. Unless you consent or the law permits, we will not use your data for other purposes.

5. Your Rights

5.1 Right of Access
You have the right to access the personal information we hold about you. You can view or download your data directly in the app, or contact us for assistance.

5.2 Right to Rectification
If your information is incorrect or incomplete, you can update it in “Profile > Edit.” If not possible, you may request corrections through our support team.

5.3 Right to Erasure
You can permanently delete your data by using the account deletion function under “Settings > Account & Security.” For information that cannot be deleted directly, you may submit a request and we will process it promptly.

5.4 Right to Withdraw Consent
You may withdraw your consent at any time by disabling app permissions (e.g., location, notifications, storage) in your device settings or by deleting your account. After withdrawal, we will stop processing the related data, but prior processing remains valid.

5.5 Right to Object and Restrict Processing
In certain situations, you have the right to object to or request restrictions on processing, such as for marketing or fully automated decisions.

5.6 Right to Data Portability
Where legally applicable, you may request your personal data in a structured, commonly used, and machine-readable format.

5.7 Complaints and Appeals
If you believe our data processing violates laws or this policy, you may contact us to file a complaint. If you are not satisfied, you may also lodge a complaint with your local supervisory authority.

5.8 Request Handling Rules

6. Third-Party Service Providers and SDKs

6.1 SDKs and Third-Party Services
To ensure stability and functionality, the app may integrate third-party Software Development Kits (SDKs) or services. These third parties may collect operational data, which is handled according to their own privacy policies. Note that their data practices may change due to version updates or policy revisions.

6.2 Principles of Use

6.3 Third-Party SDK List

7. Protection of Minors’ Information

7.1 We place great importance on protecting the personal information of minors.
7.2 We do not knowingly collect data from individuals under the age of 18 without parental or legal guardian consent.
7.3 If we become aware that we have collected such data without consent, we will delete it promptly.

8. Policy Updates

8.1 This policy may be updated to reflect business practices or legal requirements.
8.2 For significant changes, we will notify you via in-app messages, pop-ups, or other appropriate means.
8.3 The latest version of this Privacy Policy is always available in the app (Path: Profile > Settings > Privacy Policy).
8.4 We will not reduce your rights under this policy without your explicit consent.

9. Contact Us

9.1 If you have questions about this policy or how we process your data, you may contact us:

9.2 We will respond within 15 business days.
9.3 We are committed to continuously improving our privacy practices to protect your data and rights.